Q: My internet connection has been lost. Can i continue shopping?

A: Yes absolutely. We'll send a gentle reminder to your email address and you can make your purchase in the next few days.

Q: I couldn't complete my payment: something went wrong. What should I do?

A: First of all, please check if your card is Visa, Mastercard or American Express. Second, make sure your balance is correct. If you're still having trouble with the checkout process, don't hesitate to contact our friendly support team.

Q: My discount has not been applied. What should I do to get it?

A: All promo codes that are promised on our social networks or on our site should be 100% applicable. If you have noticed that something has not worked, please let us know and we will make sure that you have kept your promise.

Q: Is my country on the shipping list? 

A. We deliver in most European and North-American countries, as well as United Arabic Emirates: Poland, Israel, United Arab Emirates, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, Australia, Canada, Mexico, United States, South Africa, Singapore, Thailand, Serbia.